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If you are still experiencing any issues or would like us to look into your case more closely (please donāt hesitate to contact our support team via live chat or at value your feedback and remain committed to transparency and fairness.Best regards,Bohocasino Team Weāre sorry to hear that your gaming experience left you feeling dissatisfied.While weāre glad you appreciated our wide selection of games and experienced fast verification and payouts), we regret that your gameplay results did not meet your expectations. Delays or rejections can occasionally occur due to incomplete verification or payment method issues, but we strive to resolve them as quickly as possible.Unfortunately, we have not been able to identify your player account based on the information provided. I uploaded same documents that get approved on other casinos, but asking for an utility bill like we still live in 2000s is crazy nowadays. It used to be ā¬10000 What is very negative is that the finance team does not work on weekends and that the support staff does not verify the documents
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In cases of a significant influx of payouts or additional security verifications, this window may extend slightly. Typically, resolving those issues and providing clear photos or PDFs for re-submission does the job. While your documents are under review, withdrawals remain pending, but you are generally allowed to continue depositing and playing. If you cannot locate that information, use the contact details provided on the official websiteādo not send ID scans to any other addresses.
